Please read carefully:
All orders are accepted when they are received on-line through our e-commerce website www.mikemanningaudio.com.
1. Order Process
On receipt of an order the customer will receive a reply by e-mail confirming that the order has been successfully processed. (PLEASE CHECK YOUR 'SPAM' FOLDER) This message will sum up all customer details, the list of items ordered with an order number. Therefore an order is to be considered valid and processed, only after the receipt of Mike Manning Audio order confirmation. If you do not receive this e-mail it means the order has not been processed and we strongly advise that you contact MIKE MANNING AUDIO to find out what has happened via our contact form on our website.
2. Right of withdrawal/first refusal:
The customer has the right of withdrawal for whatever reason. To exercise this right though, the customer will have to send a written request to MIKE MANNING AUDIO, within 7 days from receipt of an order. The right of withdrawal is nonetheless applicable under the following conditions:
- The product purchased directly from MIKE MANNING AUDIO has to be unused/undamaged and in its original packaging. - The product cannot be used in full or partially prior to its return. - Organisation and shipping costs to return the product to MIKE MANNING AUDIO, will be the responsibility of the customer
- Discounted items cannot be returned nor be reimbursed.
MIKE MANNING AUDIO will refund the customer for the total amount already paid within 30 days from the receipt of the returned goods from the customer, by deducting eventually any extra cost for restoring the returned goods, should it be damaged on its way back to MIKE MANNING AUDIO.
The right of withdrawal is totally inapplicable when the basic conditions of undamaged product are missing, In this case MIKE MANNING AUDIO will return the good as received to the customer if the latter is willing to pay upfront for shipping cost and no refund will be made for this product.
3. Product Availability
Normally MIKE MANNING AUDIO commits itself in shipping all products indicated on our website as available, within 5 working days from the date of our confirmation by e-mail. However, we cannot guarantee 100% our availability always as all products in production are subject to our daily availability towards the volume of orders received on-line which can modify the status of each product rapidly and in an unforeseeable way.
In case a product is not available, the customer will be informed immediately.
All our products are covered by our MIKE MANNING AUDIO warranty, however it is responsibility of the customer to check immediately the integrity of the product received, for any eventual manufacturing defect or damages caused during shipping. The customer has the legal duty to inform MIKE MANNING AUDIO of any eventual defect found on the product, and to agree with MIKE MANNING AUDIO on the actions to take afterwards.
5. Data Processing
MIKE MANNING AUDIO informs all customers that all data supplied when they fill in their application form and register, will be used solely to process their order and for any eventual commercial activity such as circular letters to inform all registered customers about any new product and/or promotion. On the other hand, the customer can ask MIKE MANNING AUDIO for the cancellation or modification of the info entered, at any time.
6. Supplier Details
MIKE MANNING AUDIO, 9 Silver Street, Yeovil, Somerset, BA20 1HW, United Kingdom
7. Price and Currency
All prices entered on our mikemanningaudio.com website, are to be considered VAT inclusive. All prices can be modified at any time, without any obligation of forewarning on behalf of MIKE MANNING AUDIO.
PLEASE NOTE: We DO NOT ship outside of the UK Mainland (Northern Ireland and some of the Scottish Isles) unless by previous arrangement.
Please contact us for carriage details if you are outside of the UK mainland.